Terms & Conditions – HorizonStay
Welcome to HorizonStay. By accessing our website, booking accommodations, or using our services, you agree to these Terms & Conditions. Please read them carefully before proceeding.
1. General Use
These Terms apply to all bookings, stays, use of facilities, participation in events, and access to our resort and leisure services.
By using our website or staying at HorizonStay, you confirm that you are at least 18 years of age (or the legal age required in your jurisdiction).
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date indicated.
2. Reservations & Check-In
Reservations are subject to availability and are confirmed only after payment or deposit as specified during booking.
Guests must present valid identification and booking confirmation upon check-in.
Check-in and check-out times may vary depending on your booking type. Late check-out requests are subject to availability and may incur additional charges.
3. Payments & Cancellations
We accept major credit cards, debit cards, and other secure payment methods listed during the booking process.
Cancellations and modifications must comply with the policy provided at the time of reservation. Some bookings may be non-refundable.
Failure to arrive (no-shows) will result in full booking charges unless otherwise stated.
4. Responsible Play (Casino Access)
Access to casino facilities is restricted to guests who meet the legal gambling age as defined by local regulations.
A valid government-issued ID may be required for entry.
We promote responsible gaming and encourage guests to set personal limits and seek assistance if gambling ceases to be a form of entertainment.
5. Guest Conduct
Guests are expected to treat HorizonStay property, staff, and fellow guests with respect at all times.
Illegal, abusive, or disruptive behavior may result in immediate removal from the property without refund.
Guests are financially responsible for any damage caused to the property or facilities.
6. Facilities & Services
Access to certain amenities (such as pools, spas, restaurants, entertainment venues, and casino areas) may be subject to age restrictions, dress codes, or additional fees.
We reserve the right to modify or close facilities for maintenance, safety, or special events without prior notice.
7. Liability & Disclaimers
HorizonStay is not responsible for loss, theft, or damage to personal belongings. In-room safes are provided for valuables.
We are not liable for service interruptions caused by events beyond our control, including natural disasters, government actions, or technical failures.
Participation in recreational or leisure activities is at the guest’s own risk.
8. Privacy & Data Protection
Personal data collected during booking or stay will be handled in accordance with our Privacy Policy.
By using our website or services, you consent to the processing of your data as outlined therein.
9. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us:
Email: [email protected]