Responsible Gaming Policy – HorizonStay
At HorizonStay, we are dedicated to ensuring that gaming remains an enjoyable and responsible form of entertainment. While most guests enjoy our gaming facilities responsibly, we understand that some may face challenges related to gaming behavior.
This Responsible Gaming Policy outlines our commitment to promoting a safe, respectful, and balanced gaming environment for all guests.
1. Our Commitment to Responsible Gaming
Gaming at HorizonStay is designed purely for leisure and enjoyment — not as a means of income.
We strictly uphold age and responsible play regulations.
Support tools and resources are available for guests who seek assistance in managing their gaming activity.
2. Age Restrictions
Access to gaming areas is strictly limited to individuals who meet the legal gambling age in the jurisdiction where HorizonStay operates.
All guests must present valid, government-issued identification upon request.
Underage gambling is strictly prohibited and will result in immediate removal from the premises.
3. Guest Responsibility
We encourage our guests to maintain healthy gaming habits by:
- Treating gaming as entertainment, not a financial strategy.
- Setting personal time and spending limits before playing.
- Avoiding the urge to chase losses.
- Balancing gaming with other resort experiences, such as dining, relaxation, or leisure activities.
- Refraining from gaming when under stress, intoxicated, or otherwise impaired.
4. Self-Exclusion & Limit Options
HorizonStay offers several responsible gaming measures for guests who wish to manage or limit their gaming activity:
- Self-Exclusion Programs – Voluntary exclusion from gaming areas for a selected duration.
- Play Limit Tools – Assistance with setting spending or time limits.
- Referral Support – Information and guidance on professional counseling and external support resources.
5. Staff Awareness & Training
Our staff members are trained to identify signs of problem gaming behavior.
They are equipped to respond appropriately and discreetly, offering support and directing guests to available resources.
6. Support & Assistance
If you or someone you know is struggling to manage gaming responsibly, we encourage seeking professional help through the following organizations:
- Gamblers Anonymous
- National Council on Problem Gambling
- Local or regional responsible gaming helplines
7. Our Promise
At HorizonStay, we pledge to:
- Provide a safe, secure, and enjoyable environment for every guest.
- Protect vulnerable individuals through awareness, education, and prevention initiatives.
- Continuously evaluate and improve our responsible gaming programs and policies.
8. Contact Us
For more information about our Responsible Gaming Policy or available support programs, please contact:
Email: [email protected]